1. Information We Collect

We collect information that you voluntarily provide and information that is collected automatically when you interact with our Services.

1.1 Personal & Billing Information

• Full name
• Phone number
• Email address
• Billing and shipping address

This information is required to process orders, fulfil deliveries, and comply with legal and regulatory obligations.

1.2 Uploaded Content (QR Feature)

Certain products offered by Yarn & Yore allow users to upload images or media that may later be accessed via a QR code.

• Uploaded content is stored securely on our servers
• Content is not publicly accessible
• Access is limited to the associated QR code or secure retrieval mechanism

While we implement reasonable safeguards, no system can guarantee absolute security. Extremely rare but unforeseen risks such as cyber-attacks, infrastructure failures, or unauthorized access may exist.

1.3 Optional User Encryption

Users may choose to encrypt their uploaded images with a password at the time of upload for enhanced privacy.

• Encryption passwords are not stored by Yarn & Yore
• Lost passwords cannot be recovered or reset
• Encrypted content cannot be accessed by Yarn & Yore under any circumstances

By enabling encryption, users accept full responsibility for managing their passwords.

1.4 Technical & Usage Data

• IP address
• Browser type and device information
• Pages visited and interaction data
• Referring URLs

2. Cookies, Ads & Tracking

We use cookies and similar technologies to ensure site functionality, analyse traffic, and deliver relevant advertisements.

• Essential cookies for core functionality
• Analytics cookies (e.g., Google Analytics)
• Advertising cookies (e.g., Meta Pixel)

We may use platforms such as Meta and Google Ads for remarketing and personalised advertising. Yarn & Yore does not sell personal data.

3. How We Use Your Information

• Order processing and fulfilment
• Customer communication and support
• Secure storage of QR-linked content
• Website analytics and optimisation
• Fraud detection and legal compliance

4. Data Storage & Security

We use industry-standard security practices including access controls and secure infrastructure. However, no method of transmission or storage is completely secure.

5. Data Retention

We retain personal data only for as long as necessary to fulfil business and legal obligations. Users may request deletion of eligible data.

6. Sharing of Information

Information may be shared with trusted third parties such as payment gateways, logistics partners, hosting providers, analytics services, or legal authorities when required.

7. Your Rights

You may request access, correction, or deletion of your personal data, subject to applicable law.

1. Eligibility & User Responsibility

You must be at least 18 years of age or have parental or guardian consent to use our Services. You agree to provide accurate, complete, and current information at all times and to use our Services lawfully and responsibly.

2. Products, Pricing & Availability

All products displayed on the website are subject to availability. Prices, product descriptions, specifications, and availability may be modified, updated, or discontinued at any time without prior notice.

• Prices are subject to change without notice
• Available quantities may be limited
• Content on the website may contain typographical or visual errors
• Perpetual availability of products/services/services related to the products is not guaranteed
• The word "lifetime" or similar terms refer to the lifetime of the company "Yarn & Yore" and not the individual purchaser

3. Orders, Stock & Backorders

If an item you have ordered is found to be out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled.

• Order cancellation and refund as per our Refund Policy
• Backorder placement, subject to raw material availability
• Alternative product or revised delivery timeline

Backorders are fulfilled on a best-effort basis and depend on supplier and manufacturing constraints.

4. Customisation, Manufacturing & QR Content

Yarn & Yore specialises in customised products. Once an order is placed, customisation details cannot be modified or cancelled.

Certain products allow users to upload images or content linked to a QR code. By uploading content, you confirm that you own the content or have lawful rights to use it and that it does not violate any law or third-party rights.

5. Optional Encryption Feature

Users may choose to encrypt uploaded QR-linked content with a password. By enabling encryption, you acknowledge that:

• Encryption passwords are not stored by Yarn & Yore
• Lost passwords cannot be recovered
• Yarn & Yore cannot access encrypted content under any circumstances

6. Manufacturing, Damage & Fulfilment Issues

While we take utmost care during manufacturing, packaging, and shipping, there may be rare instances where products are damaged during production or transit.

In such cases, we may propose:

• A revised delivery timeline
• A replacement, subject to availability
• A refund as per our Refund & Cancellation Policy

Yarn & Yore shall not be liable for any indirect or consequential harm or losses suffered by the user beyond the remedies expressly stated.

7. Payments

Payments are processed via secure third-party payment gateways. Yarn & Yore does not store payment card or banking details.

8. Public Conduct, Feedback & Defamation

We welcome genuine feedback, reviews, and customer opinions and encourage constructive communication.

However, users agree that they shall not:

• Create public nuisance using the company name or products
• Publish false, misleading, defamatory, or abusive statements
• Engage in harassment, threats, or unlawful conduct

Yarn & Yore reserves the right to initiate legal action against any party found engaging in defamation or malicious conduct. Any such buyer found guilty may be liable to compensate the company for damages incurred.

We apologise for any inconvenience this policy may cause.

9. Intellectual Property

All website content, designs, logos, images, text, and branding are the intellectual property of Yarn & Yore. Unauthorized use is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, Yarn & Yore shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

11. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Courts located in Delhi shall have exclusive jurisdiction.

1. Order Cancellation

Orders may be cancelled only before production has begun. Once an order enters the production or customisation stage, it cannot be cancelled.

• Customised products are non-cancellable after confirmation
• Standard (non-customised) items may be cancelled before dispatch
• Cancellation requests must be raised immediately by contacting customer support

2. No Returns on Customised Products

Due to the personalised nature of customised products, we do not accept returns or exchanges once such orders are delivered, except in cases of incorrect delivery, manufacturing defects, or damage during transit.

3. Eligible Cases for Refund or Replacement

Refunds or replacements may be considered only under the following circumstances:

• Incorrect product delivered
• Manufacturing defect
• Product damaged during transit

All such issues must be reported within 48 hours of delivery, along with clear images or an unboxing video for verification.

4. Return Requirement Prior to Replacement or Refund

In the event of a damaged product or incorrect delivery, Yarn & Yore may require the product to be returned before initiating a replacement or refund.

• The customer must ship the product back as per the instructions provided by our support team
• Return shipping charges will be reimbursed by Yarn & Yore after successful receipt and verification of the returned item
• Reimbursement shall be limited to reasonable and actual shipping costs, in line with standard courier rates
• Inflated, arbitrary, or unverifiable shipping charges or receipts will not be eligible for reimbursement

Upon receipt and inspection of the returned product, a replacement will be initiated within 5–7 business days. Delivery timelines thereafter will be governed by our Shipping Policy. If a replacement is not feasible, a refund will be processed in accordance with this policy.

5. Out-of-Stock & Backorder Situations

If an item becomes unavailable after an order is placed, we will contact you within 2 business days to discuss how you would like the order to be handled.

• Full refund as per the original payment method
• Backorder placement, subject to raw material availability
• Alternative product or revised delivery timeline

6. Manufacturing or Shipping Damage

In rare cases where damage occurs during manufacturing or transit, Yarn & Yore may, at its discretion:

• Offer a replacement
• Propose an alternative delivery timeline
• Initiate a refund as per this policy

Yarn & Yore shall not be liable for any indirect, incidental, or consequential harm or losses suffered by the user beyond the remedies explicitly stated herein.

7. Refund Processing

Approved refunds will be processed to the original payment method used at checkout.

• Refunds are typically credited within 7–10 business days
• Processing time may vary depending on banks or payment gateways
• Original shipping charges are non-refundable unless stated otherwise

8. Incorrect or Incomplete Address Information

Yarn & Yore is not responsible for delivery failures caused by incorrect or incomplete shipping details provided by the customer. Such cases are not eligible for refunds.

9. Contact for Refunds & Cancellations

For any refund, cancellation, or replacement request, please contact us with your order details.

Email: support@yarnandyore.com
Response Time: 2–3 business days

1. Order Processing

Orders are processed only after successful payment confirmation. Since many of our products are made-to-order or customised, processing times may vary.

• Order processing typically begins within 1–3 business days
• Customised products may require additional processing time
• Orders are not processed on Sundays or public holidays

2. Shipping Coverage

Yarn & Yore currently ships within India. Delivery availability may depend on courier serviceability at the destination pin code.

3. Estimated Delivery Timelines

Delivery timelines are estimates and may vary based on location, courier partner operations, and external factors.

• Metro cities: approximately 2–5 business days after dispatch
• Non-metro / remote locations: approximately 4–10 business days

Estimated delivery timelines do not include order processing or customisation time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment confirmation. Charges may vary based on location, order size, and courier partner rates.

5. Delivery Attempts & Failed Deliveries

Courier partners typically make multiple delivery attempts. However, Yarn & Yore is not responsible for delivery failures caused by:

• Incorrect or incomplete shipping address
• Incorrect contact details
• Recipient unavailable at the delivery location
• Refusal to accept delivery

In such cases, re-shipping costs, if any, may be borne by the customer.

6. Delays & Force Majeure

Yarn & Yore shall not be liable for delays caused by events beyond our reasonable control, including but not limited to:

• Weather conditions
• Natural disasters
• Strikes or transport disruptions
• Government restrictions or lockdowns
• Courier partner operational issues

7. Damaged Packages During Transit

If you receive a package that appears visibly damaged, we recommend recording an unboxing video before opening the package.

Any transit-related damage must be reported within 48 hours of delivery along with supporting evidence.

8. Address Accuracy & Customer Responsibility

Customers are solely responsible for ensuring that the shipping address and contact details provided at checkout are accurate and complete.

Yarn & Yore shall not be responsible for delays, losses, or failed deliveries resulting from incorrect information provided by the customer.

9. Shipment Tracking

Once an order is dispatched, tracking details may be shared via email, SMS, or other communication channels, subject to courier availability.

10. Contact for Shipping Queries

For any shipping or delivery-related queries, please contact us with your order details.

Email: support@yarnandyore.com
Response Time: 2–3 business days

1. Accepted Payment Methods

Yarn & Yore accepts payments through secure third-party payment gateways. Available payment methods may include:

• UPI
• Debit Cards
• Credit Cards
• Net Banking
• Wallets (where supported by the gateway)

Available payment methods may vary based on the payment gateway, device, or bank availability.

2. Payment Processing & Security

All payments are processed through PCI-DSS compliant third-party payment gateways. Yarn & Yore does not store, process, or have access to your card or banking credentials.

We implement reasonable measures to ensure secure payment processing; however, we are not responsible for issues arising from payment gateway failures, bank outages, or network disruptions.

3. Order Confirmation

An order is considered confirmed only after successful payment authorisation and receipt of payment confirmation from the payment gateway.

In case of payment failure, the order will not be processed.

4. Failed, Pending, or Duplicate Payments

In rare cases, a payment may be marked as failed or pending while the amount is debited from the customer’s account.

• Such amounts are usually reversed automatically by the bank or payment gateway
• Reversal timelines typically range from 5–10 business days, depending on the bank
• Yarn & Yore is not responsible for delays caused by banks or payment providers

If duplicate payments are received for the same order, the excess amount will be refunded as per our Refund Policy.

5. Pricing, Taxes & Charges

All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.

• Prices are subject to change without prior notice
• Applicable taxes are included or shown at checkout as required
• Additional charges such as shipping fees will be clearly displayed before payment

6. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without first contacting Yarn & Yore for resolution may result in order suspension or account restrictions.

We reserve the right to submit relevant order, delivery, and communication records to the payment gateway or bank in case of a dispute.

7. Refunds

Refunds, where applicable, will be processed strictly in accordance with our Refund, Cancellation & Return Policy.

Refunds are credited back to the original payment method used at checkout.

8. Payment Authorization, Ownership & Fraud Prevention

By placing an order on Yarn & Yore, you confirm that the payment method used belongs to you. If you are below 18 years of age, you confirm that the payment method used belongs to your parent or legal guardian and is used with their full consent and authorisation.

Any issues arising from unauthorised use of a payment method, incorrect credentials, chargebacks, disputed transactions, or suspected fraudulent activity may result in order delay, suspension, or cancellation at our discretion.

In cases where an order has already been shipped and is later found to be associated with unauthorised, disputed, or fraudulent payment activity, Yarn & Yore reserves the right to recover:

• The full value of the order
• Shipping and logistics costs
• Payment gateway charges or penalties
• Any other reasonable business expenses incurred

Such costs shall be borne by the end customer to whom the order was shipped. Yarn & Yore shall not be liable for losses arising from fraudulent or unauthorised payment activity initiated by the user or any third party.

9. Contact for Payment Queries

For any payment-related queries or issues, please contact us with your order details.

Email: support@yarnandyore.com
Response Time: 2–3 business days

1. Customisation Details & Confirmation

Customers are solely responsible for selecting and confirming all customisation details at the time of placing an order, including but not limited to size, colour, text, initials, artwork, and QR-linked content.

Once an order is placed and confirmed, customisation details cannot be modified, corrected, or cancelled.

2. Design Preview & Representation

Any previews, mock-ups, or visual representations provided on the website are indicative only. Actual products may vary slightly in colour, size, alignment, or finish due to manufacturing processes, material behaviour, or screen display differences.

3. User-Uploaded Content (QR Feature)

Certain products allow customers to upload images or media that may be accessed via a QR code. By uploading content, you confirm that:

• You own the content or have legal rights to use it
• The content does not infringe any third-party rights
• The content is lawful, non-obscene, and non-defamatory

Yarn & Yore reserves the right to reject, remove, or restrict access to content that violates these terms or applicable laws.

4. Optional Encryption for Uploaded Content

Customers may choose to encrypt their uploaded QR-linked content using a password at the time of upload.

• Encryption passwords are not stored by Yarn & Yore
• Lost or forgotten passwords cannot be recovered
• Yarn & Yore cannot access encrypted content for support or recovery purposes

By enabling encryption, customers accept full responsibility for password management.

5. No Returns or Refunds Due to Customisation Errors

Yarn & Yore shall not be responsible for errors resulting from incorrect customisation details provided by the customer, including spelling mistakes, incorrect sizes, or wrong content uploads.

Customised products are non-returnable and non-refundable except in cases of manufacturing defects, damage during transit, or incorrect delivery, as outlined in our Refund & Cancellation Policy.

6. Content Storage & Access Duration

QR-linked content will be stored securely for the duration specified at the time of purchase or for as long as the service remains active. Yarn & Yore reserves the right to modify storage policies with prior notice where applicable.

7. Limitation of Liability

Yarn & Yore shall not be liable for any indirect, incidental, or consequential losses arising from customisation choices, uploaded content, or QR-linked features.

8. Policy Updates

Yarn & Yore reserves the right to update this Customisation Policy at any time. Continued use of customised products constitutes acceptance of the updated policy.

1. What Are Cookies

Cookies are small data files stored on your device when you visit a website. They help websites function efficiently and provide information to site owners.

2. Types of Cookies We Use

• Essential Cookies – Required for core website functionality, including checkout and security
• Analytics Cookies – Help us understand website usage and improve performance (e.g., Google Analytics)
• Advertising Cookies – Used to deliver relevant ads and measure campaign performance (e.g., Meta Pixel)

3. Third-Party Cookies

Some cookies may be placed by trusted third-party services that appear on our pages. Yarn & Yore does not control these cookies and encourages users to review the privacy policies of such providers.

4. Managing Cookies

You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality or user experience.

5. Policy Updates

Yarn & Yore may update this Cookie Policy from time to time. Continued use of the website constitutes acceptance of the updated policy.

1. Product Representation

Product images, descriptions, colours, and mock-ups displayed on the website are for illustrative purposes only. Actual products may vary due to lighting conditions, screen settings, materials, and manufacturing processes.

2. Customisation & QR Features

Yarn & Yore does not guarantee uninterrupted access to QR-linked content or absolute data security. While reasonable safeguards are implemented, technical failures or external factors may affect availability.

3. Website Availability

We do not warrant that the website will be error-free, uninterrupted, or free of viruses or other harmful components.

4. Limitation of Liability

To the maximum extent permitted by law, Yarn & Yore shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

5. External Links

The website may contain links to third-party websites. Yarn & Yore is not responsible for the content, policies, or practices of such external sites.

6. Updates

This Disclaimer may be updated without prior notice. Continued use of the website constitutes acceptance of the revised Disclaimer.

1. Official Contact Information

Customers may contact Yarn & Yore (Aastha Fab Tex) using the following official channels:

Business Name: Aastha Fab Tex
Email: support@yarnandyore.com
Business Address: B-74 , 1st Floor,Mayapuri Industrial Area Phase-I,New Delhi 110064

Communication through unofficial channels, social media comments, or third-party platforms may not be monitored and is not considered an official mode of contact.

2. Grievance Officer Details

In accordance with applicable laws, the following individual has been appointed as the Grievance Officer:

Name: Tushar Jindal
Email: support@yarnandyore.com

3. Grievance Redressal Process

Customers may raise grievances by emailing us with relevant order details, supporting documents, and a clear description of the issue.

• Grievances are acknowledged within 48 hours
• We aim to resolve grievances within 15 business days of receipt
• Complex issues may require additional time, which will be communicated to the customer

4. Scope of Grievances Covered

This grievance mechanism applies to concerns related to:

• Order fulfilment and delivery
• Payments, refunds, and cancellations
• Product quality or incorrect delivery
• QR-linked features and digital content access

5. Behaviour & Communication Guidelines

Yarn & Yore encourages respectful and constructive communication. We reserve the right to limit or refuse engagement in cases involving abusive, threatening, defamatory, or unlawful behaviour.

6. Policy Updates

This Contact & Grievance Redressal Policy may be updated from time to time. Continued use of our Services constitutes acceptance of the updated policy.